1. Information We Collect
When you make a booking, we may collect:
- Your full name
- Email address
- Telephone number
- Booking details
Payments are processed securely through Stripe. We do not store your full payment card details.
2. How We Use Your Information
We use your personal information to:
- Confirm and manage your booking.
- Process payments and security deposits through Stripe.
- Send access and lock-up instructions.
- Contact you if there are any changes to your booking.
- Contact you if there is an issue during or after your booking.
- Respond to your enquiries.
- Meet our legal and business obligations.
We will only use your information for these purposes unless required by law or with your permission.
3. CCTV
For the safety and security of our guests, the property and its equipment, CCTV operates in the entrance and external areas of the property.
CCTV footage may be reviewed where necessary to investigate incidents, damage, theft or breaches of our Terms & Conditions. Where required by law, footage may be shared with the police or other relevant authorities.
4. How We Store Your Information
We take reasonable steps to keep your personal information secure and only retain it for as long as necessary to manage your booking, comply with our legal obligations or resolve any disputes.
5. Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared:
- With Stripe to securely process payments.
- Where required by law.
- To protect our legal rights, property or the safety of our guests.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request that inaccurate information is corrected.
- Request the deletion of your information where we are no longer legally required to keep it.
- Ask questions about how your information is used.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Content Studio Leeds
Email: contentstudioleeds@gmail.com
We aim to respond to all enquiries as soon as possible.